Terms and Conditions

The Terms listed below will apply to your accommodation booking. Please read them carefully and let us know if you have any questions before you book.

What these Terms cover. This page (together with our Privacy Policy and Terms of Website Use) provides information about us and the legal terms and conditions relating to a reservation or booking (booking) for accommodation at The Albion Hotel, Freshwater Bay, Freshwater. Isle of Wight. PO40 9RA. (Accommodation) made via www.albionhotel.co.uk or any application linked to it (our site).

Please read these terms carefully. These Terms will apply to any contract for Accommodation booked by you via our site (an Accommodation Contract). Please read these Terms carefully and make sure that you understand them before making any booking. Please note that you will be asked to agree to these Terms before making any booking, and if you refuse to do so, you will not be able to proceed.

You should print a copy of these Terms or save them to your computer for future reference.

  1. Information About Us & Contact Details

Who we are. Albion Freshwater Ltd, which is an English company with company registration number 14588935 and our registered office is at Freshwater Bay, Freshwater. Isle of Wight. PO40 9RA. Our main trading address is at Freshwater Bay, Freshwater. Isle of Wight. PO40 9RA.

How to contact us. You can contact us by telephoning us on 01983 755755 or by emailing us at [email protected] or writing to us at Albion Freshwater Ltd.

How we may contact you. If we have to contact you or give you notice in writing, we will do so by telephone, or by writing to you at the email address or postal address you provided to us when making your Accommodation booking.

  1. Use of our Site

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

  1. Our Accommodation Contract With You

How we will accept your booking. Our acceptance of your booking will take place when we email you to accept it (by issuing you with a Booking Confirmation via email), at which point an Accommodation Contract will come into existence between you and us.

If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you. This might be because the Accommodation is unavailable, because of unexpected limits on our resources which we could not reasonably plan for, or because we do not receive your payment or an authorisation for payment.

Accommodation may vary slightly. The images of the Accommodation on our site are for illustrative purposes only. We also reserve the right to change information and descriptions of listed accommodation and products from time to time.

  1. How we use your Personal Information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

  1. Your age

You may only make an Accommodation booking from our site if you are at least 18 years old.

  1. Our right to vary these Terms

We amend these Terms from time to time. Every time you wish to make an Accommodation booking, please check these Terms to ensure you understand the terms which will apply at that time.

  1. Permitted website use

Our site is intended to assist consumers in determining availability and to book Accommodation. Apart from printing information relating to your booking, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the contents of our site without our prior written permission.

  1. Booking Deposit & payment

Unless otherwise specified on our site, the price for Accommodation will be payable as follows:

The Full Accommodation cost per night is payable at the time of your booking (please note this is non-refundable in some circumstances if you cancel or do not take up your Accommodation – see clause 11 below); and

The balance of the bill is payable on departure (please note this is non-refundable in some circumstances if you cancel or do not take up your Accommodation – see clause 11 below).

Payment for bookings is made using selected credit cards, or by debit card.

  1. Charges for damage, extras and cleaning

We may charge you additional sums to cover incidental items including, but not limited to, loss or damage to the Accommodation and its contents, additional cleaning costs (if they accommodation is excessively dirty), or breaches of our smoking policy or other Accommodation regulations you are made aware of. You authorise us to deduct amounts to cover any such additional charges you incur to your credit card or debit card. You are also responsible for payment of all costs of recovery of these sums including all legal costs and expenses where this is necessary.

  1. Cancellation by you & ‘No Shows’ – Cancellation charges

10.1 How you can cancel. If you wish to cancel an Accommodation booking, you must notify us by telephone or e-mail. The cancellation will be effective only if we receive it, following which we will confirm cancellation of your Accommodation Contract via email. If you do not receive this confirmation, then your cancellation may not have been received. You should therefore keep the cancellation confirmation reference which you receive.

10.2 Cancellation charges. Cancellation charges may apply, depending upon when your Accommodation cancellation is received in advance of the scheduled arrival date, and whether you have booked the entire Hotel.

Accommodation bookings

(a) Cancellations received 2 months or more before your arrival date – you will receive a full refund of any Accommodation charges paid, including any deposit paid.

(b) Cancellations received between less than 1 month but more than 2 week before your arrival date – you will have the opportunity to re-book within a 6 month period, using the monies paid against that booking or you will be charged 50% of your reservation cost.

(c) Cancellations received less than 2 weeks before your arrival date, or if you fail to arrive to take up your Accommodation, the full amount of the Accommodation price will charged.

The above cancellation charges are designed to compensate us for losses and costs we suffer because of your cancellation which were reasonably foreseeable to both you and us when the Accommodation Contract was entered into.

Entire Hotel bookings (i.e. a ‘Albion Hotel takeover’)

(a) Cancellations received 2 months or more before your arrival date – you will receive a full refund of any Accommodation charges paid, including any deposit paid.

(b) Cancellations received between less than 2 months but more than 1 week before your arrival date – you will have the opportunity to re-book within a 6 month period, using the monies paid against that booking. The accommodation cost cannot be refunded.

(c) Cancellations received less than1 week before your arrival date, or if you fail to arrive to take up your Accommodation, the full amount of the Accommodation price paid will not be refunded.

The above cancellation charges are designed to compensate us for losses and costs we suffer because of your cancellation which were reasonably foreseeable to both you and us when the Accommodation Contract was entered into.

  1. Cancellation by us

In exceptional circumstances we may have to cancel your Accommodation Contract. If this occurs, we will notify you as soon as possible via email, and refund all amounts which you have paid (including your Booking Deposit). This will be the extent of our liability to you as a result of such cancellation.

  1. Altering your booking date(s)

Subject to availability of Accommodation, we will permit you to alter the date(s) of your Accommodation booking on a single occasion without any additional charges being applied. We reserve the right to charge you an additional Booking Deposit (and your existing Booking Deposit will be forfeited) if with our agreement you make further alterations to the date(s) of your Accommodation booking.

  1. Insurance Cover

We strongly recommend that you (and all members of your party) take out appropriate holiday/travel insurance cover. This may in certain circumstances provide you with cover against cancellation charges which you incur.

  1. Check-in and Check-out requirements

We will confirm details of timings, procedures and rules for check-in and check-out for the Accommodation with your Booking Confirmation, and you must comply with these.

Unless otherwise agreed in advance, your Accommodation will be available for your use from [2 PM] (UK Time) on the scheduled day of arrival, and you must vacate the Accommodation by [11 AM] (UK Time) on the scheduled day of departure. [Where we make special arrangements with you, an earlier arrival time or late check-out time is possible (subject to availability of your Accommodation) for which an additional fee is payable.] We will notify you of the amount of this when we make the arrangements with you.

  1. Your liability for damage

You must take reasonable care of the Accommodation and its contents during your stay. You are responsible for any damage to the Accommodation or loss or damage to its contents during your stay (except normal wear and tear) and you must report loss or damage to us without delay.

  1. Use of the Accommodation

Prohibited Uses. In relation to your use of the Accommodation, you must not:

(a) use it for the purpose of conducting business of any kind;

(b) do anything which is a breach of English law;

(c) cause a nuisance of any kind or behave in an anti-social manner to fellow guests;

(d) allow any person to use or stay at the Accommodation other than those permitted by your Accommodation Contract;

(e) re-let or sub-let the Accommodation;

(f) breach any of our Accommodation rules, or health and safety/security procedures notified to you from time to time. This includes information in your Booking Confirmation, on our website, which is left in the Accommodation for you or which is provided to you via email.

Prohibited Substances/Behaviour. We reserve the right to refuse you to take up the Accommodation if you (or any other guest forming part of your booking) is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner. We may also terminate your stay immediately if any of these circumstances arise during your stay, or if you seriously or persistently breach any of these Terms.

Capacity & Noise. You must not exceed the maximum capacity of the Accommodation, and noise levels must not cause a disturbance to other guests.

  1. No Smoking Policy

The Accommodation is by law a non-smoking property. A charge of £200 per night will be applied in the event that smoking has taken place in the Accommodation.

  1. Child Policy

Guests at The Albion Hotel must be at least 18 years old. All children aged 4-17 years staying must be supervised by at least one adult at all times.

  1. Pets

Dogs are welcome at The Albion Hotel, to a maximum of one per room and in deference to our other guests, we are afraid we can only have 7 in the hotel at any one time. For this reason, dogs must be booked in directly with the hotel. Other rules we have come to find are necessary are as follows. Dogs must be over 18 months old; weigh no more than 25kg; must be spayed/neutered; be fully up to date with their vaccinations and have had recent flea and tick control treatment. I am afraid any bitches in season won’t be allowed to stay. Dogs may be left unattended in the rooms during mealtimes if quiet and happy but are not allowed onto the soft furnishings at any time.

  1. Our responsibility for loss or damage suffered by you

Our liability for foreseeable losses. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time the Accommodation Contract is made with you.

We are not liable for business losses. The Accommodation is for domestic and private use, and if you use the products for any commercial or business purposes we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Insurance for your personal effects. We do not provide insurance for your personal effects or take responsibility for any loss or theft from your Accommodation. We strongly recommend that you and your guests take out and maintain suitable holiday/travel insurance to cover any such potential losses. Vehicles parked in our car parks are at your risk.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987

  1. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Accommodation Contract that is caused by an Event Outside Our Control.

An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under an Accommodation Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under an Accommodation Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

  1. Complaints

We will use all reasonable efforts to ensure that your chosen Accommodation is of a good standard and reflects the description which you were provided at the time of your booking (subject to clause 3 above regarding variations).

Please notify us of any complaints regarding the Accommodation as soon as possible after your arrival or when they arise so we can look into this. We will do all we reasonably can to rectify any problem.

  1. Other important terms

(a) We can transfer our rights and obligations. We may transfer our rights and obligations under an Accommodation Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you if this happens.

(b) You can’t transfer your rights and obligations. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

(c) Third party rights. This Accommodation Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

(d) Unlawful & unenforceable terms. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

(e) No Waiver. If we fail to insist that you perform any of your obligations under the Accommodation Contract (including these Terms), or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

(f) English Law & courts. These Terms are governed by English law. This means an Accommodation Contract made through our site, and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.